I read a good article today. 11 Things to Consider Before You Send the Next Email.

Recently a friend sent an email that had some hard things that needed to be communicated. Email is typically not a good place for hard things, but my friend used a very creative idea.

He started his email with: Sorry for the robust nature of this email. I’d much rather have this discussion face-to-face, but given the timely nature of this issue, I felt it couldn’t wait. Here comes the truth. I’ll stop by your desks later to give you hugs of grace.

I don’t know how others received this, but for me, it worked!