“You can do without your computer for 5-7 business days, right?”
Gulp! “Um, I thought that if I called ahead, had an appointment, explained the exact problem in detail over the phone, made sure you had the parts, then you could repair it while I waited.”
“Well, we don’t have onsite repair personnel during the day. Only in the evenings. Whenever we need to put a computer on the bench, we allow 5-7 business days.”
“Oh, wow! The ONE thing I forgot to make sure about!”, I thought.
The Apple store Genius at the Genius Bar really had done an excellent job. She had been very courteous. She knew her stuff. She had quickly disassembled my Mac notebook and diagnosed the problem. I thought that the external case was bent preventing the DVD drive from ejecting a DVD. She had realized that the internal optical drive was bent also. AND SHE APPEARED TO BE ABOUT 20 YEARS OLD! How do they train this stuff into their people, I wondered. (But that is the topic of a future post, maybe.)
So, I’m leaving my primary leadership tool with the Geniuses. I lead a large, distributed part of the organization. Almost everything I do is through my computer: email, Skype, documents, calendar, blogging, engaging in discussion forums. I’m what is called a knowledge worker, and my tools are computer-based.
Fortunately, two recent actions make it possible for me to keep leading without much interruption.
My colleague Russ Martin influenced me to move everything I do into “the cloud.” I store all documents online. Dropbox. Google documents. Evernote.
My colleague Ken gifted me an iPad. We need to explore tablets. As part of my forward-looking leadership, I’ve wondered if I could use only a tablet for my work. Io think the Lord is giving me an opportunity to try it out! This blog post is my first action in the experiment!
I also have a very powerful smartphone (Android-based Google Nexus) and use it to read and reply to email, Google docs, Evernote…
With the combination of cloud-based documents, a powerful tablet iPad, and a powerful smartphone, I’ll test out life without a notebook computer.
I think I’m glad it’s the Easter holidays! Although they don’t count as business days, it is a change of focus for a while.
(Note: Perhaps the young Genius saw that my countenance had fallen, and because we have a business account, she declared that my notebook was “business critical” so I’m expedited to 1-2 day service.)
What tools do you use that are cloud-based?