OK. I’m not happy. This is a not-so-happy post about my favorite money manager, Quicken. I did the buy-TurboTax+Quicken-and-get-$30-rebate thing. As I installed Quicken, I was informed that the Starter edition “can’t convert a data file from a previous version of Quicken”!!!
This is enough of a change that Quicken felt the need to alert me before installing itself. That’s a good move. It would have been even better if I had been alerted before I purchased the product!
I grabbed the original box and checked to see if I’d missed some fine print. Well, I kind of did, maybe. In the really fine print, the box says “Quicken Started Edition 2009 imports data from Quicken 2008 only.” I have Quicken 2002 on my computer. I’m on the road and have Quicken 2008 at home but never upgraded. So, I don’t know which is correct yet — the inside of the box or the warning dialog box. The dialog box did not say my version was too old, it said none, nada, zippo conversions from previous versions.
So, now I don’t know what to do. Do I pay for the upgrade to another Quicken version so I can use it while on the road? Or do I wait until I get home, install Quicken 2008 to see if Quicken 2009 can convert data files from Quicken 2008?
Any of you have ideas?
Update: I’ve spent about 2 hours researching this “can’t convert a data file from a previous version of Quicken” problem. It’s real. The Quicken Community forums have some unhappy long-time users of Quicken. (Read here…) I found this statement in the forums: “The Starter Edition is for new users only. You cannot open a Quicken file from a previous version with the Starter Edition. You will need to upgrade to Quicken Deluxe or higher to convert and open your Quicken data file.”
Looks like the marketing folks went overboard in segmenting the market.